APA引文

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Chicago Edition Citation

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

MLA引文

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.

警告：這些引文格式不一定是100％准確.