APA Alıntı

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Chicago Stili Alıntı

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

MLA Alıntı

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.