APA-referens

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Chicago-stil citat

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

MLA-referens

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.