APA Цитирование

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Chicago-стиль цитирования

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

MLA-цитирование

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.

Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.