APA Citatie

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Chicago Style citaat

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

MLA citatie

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.

Let op: Deze citaties zijn niet altijd 100% accuraat.