Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.
シカゴスタイル引用形Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.
MLA引用形式Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.
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