APA način citiranja

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Čikaški stil citiranja

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

MLA način citiranja

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.

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