एपीए उद्धरण

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

शिकागो स्टाइल उद्धरण

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

एमएलए उद्धरण

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.