APA ציטוט

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Chicago Edition Citation

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

ציטוט MLA

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.