Cita APA

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Citación estilo Chicago

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

Cita MLA

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.

Warning: These citations may not always be 100% accurate.