Style de citation APA

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Style de citation Chicago

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

Style de citation MLA

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.

Attention : ces citations peuvent ne pas être correctes à 100%.