APA aipamena

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Chicago Style aipamena

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

MLA aipamena

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.