Παραπομπή APA

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Παραπομπή Chicago Style

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

Παραπομπή MLA

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.