APA Zitierstil

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Chicago Zitierstil

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

MLA Zitierstil

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.

Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.