Dyfyniad APA

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Dyfyniad Arddull Chicago

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

Dyfyniad MLA

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.

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