Cita APA

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Chicago Edition Citation

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

Cita MLA

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.