Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.
استشهاد بنمط شيكاغوKessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.
MLA استشهادKessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.