APA Edition Citation

Kessler, S. (1996). Measuring and managing customer satisfaction going for the gold. Wheeler.

Chicago Edition Citation

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. New Delhi: Wheeler, 1996.

MLA Edition Citation

Kessler, Sheila. Measuring and Managing Customer Satisfaction Going for the Gold. Wheeler, 1996.

Warning: These citations may not always be 100% accurate.