Total quality service principles, practices and implementation

Antzeko izenburuak

• Total quality service: principles, practices and implementation /
  nork: Stamatis,, D.H
  Argitaratua: (1997)
• Encyclopaedia of total Quality Management
  nork: Stamatis, D.H
  Argitaratua: (1995)
• Understanding ISO 9000 implementing the basics to quality
  nork: stamatis, D.H
  Argitaratua: (1995)
• Quality : total customer service
  nork: Taylor, Lynda King
• Quality: total customer service
  nork: Taylor, Lynda King
  Argitaratua: (1992)