Stamatis, D. (1997). Total quality service: Principles, practices and implementation. Vanity books international.
Chicago Edition CitationStamatis, D.H. Total Quality Service: Principles, Practices and Implementation. New Delhi: Vanity books international, 1997.
MLA Edition CitationStamatis, D.H. Total Quality Service: Principles, Practices and Implementation. Vanity books international, 1997.
Advarsel: Disse citationer er muligvist ikke 100% nøjagtige.