Cita APA

Stamatis, D. (1997). Total quality service: Principles, practices and implementation. Vanity books international.

Citación estilo Chicago

Stamatis, D.H. Total Quality Service: Principles, Practices and Implementation. New Delhi: Vanity books international, 1997.

Cita MLA

Stamatis, D.H. Total Quality Service: Principles, Practices and Implementation. Vanity books international, 1997.