Diwan, P. (1996). Quality in totality: A manager's guide to TQM and ISO 9000. Deep & Deep.
Chicago Style aipamenaDiwan, Parag. Quality in Totality: A Manager's Guide to TQM and ISO 9000. New Delhi: Deep & Deep, 1996.
MLA aipamenaDiwan, Parag. Quality in Totality: A Manager's Guide to TQM and ISO 9000. Deep & Deep, 1996.
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