Lientz, B. P., & Rea, K. P. (1999). Business process improvement: Planning and implementation. Harcourt brace.
Chicago Style citaatLientz, Bennet P., en Kathryn P. Rea. Business Process Improvement: Planning and Implementation. New York: Harcourt brace, 1999.
MLA citatieLientz, Bennet P., en Kathryn P. Rea. Business Process Improvement: Planning and Implementation. Harcourt brace, 1999.
Let op: Deze citaties zijn niet altijd 100% accuraat.