Lientz, B. P., & Rea, K. P. (1999). Business process improvement: Planning and implementation. Harcourt brace.
シカゴスタイル引用形Lientz, Bennet P., , Kathryn P. Rea. Business Process Improvement: Planning and Implementation. New York: Harcourt brace, 1999.
MLA引用形式Lientz, Bennet P., , Kathryn P. Rea. Business Process Improvement: Planning and Implementation. Harcourt brace, 1999.
警告: この引用は必ずしも正確ではありません.