Παραπομπή APA

Lientz, B. P., & Rea, K. P. (1999). Business process improvement: Planning and implementation. Harcourt brace.

Παραπομπή Chicago Style

Lientz, Bennet P., και Kathryn P. Rea. Business Process Improvement: Planning and Implementation. New York: Harcourt brace, 1999.

Παραπομπή MLA

Lientz, Bennet P., και Kathryn P. Rea. Business Process Improvement: Planning and Implementation. Harcourt brace, 1999.