Cita APA

Lientz, B. P., & Rea, K. P. (1999). Business process improvement: Planning and implementation. Harcourt brace.

Chicago Edition Citation

Lientz, Bennet P., i Kathryn P. Rea. Business Process Improvement: Planning and Implementation. New York: Harcourt brace, 1999.

Cita MLA

Lientz, Bennet P., i Kathryn P. Rea. Business Process Improvement: Planning and Implementation. Harcourt brace, 1999.