Bank, J., & Buckley, A. (1996). The essence of total quality management. Prentice hall of India.
シカゴスタイル引用形Bank, John, , Adrian Buckley. The Essence of Total Quality Management. New Delhi: Prentice hall of India, 1996.
MLA引用形式Bank, John, , Adrian Buckley. The Essence of Total Quality Management. Prentice hall of India, 1996.
警告: この引用は必ずしも正確ではありません.