एपीए उद्धरण

Bank, J., & Buckley, A. (1996). The essence of total quality management. Prentice hall of India.

शिकागो स्टाइल उद्धरण

Bank, John, और Adrian Buckley. The Essence of Total Quality Management. New Delhi: Prentice hall of India, 1996.

एमएलए उद्धरण

Bank, John, और Adrian Buckley. The Essence of Total Quality Management. Prentice hall of India, 1996.