Bank, J., & Buckley, A. (1996). The essence of total quality management. Prentice hall of India.
शिकागो स्टाइल उद्धरणBank, John, और Adrian Buckley. The Essence of Total Quality Management. New Delhi: Prentice hall of India, 1996.
एमएलए उद्धरणBank, John, और Adrian Buckley. The Essence of Total Quality Management. Prentice hall of India, 1996.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.