Bank, J., & Buckley, A. (1996). The essence of total quality management. Prentice hall of India.
Dyfyniad Arddull ChicagoBank, John, and Adrian Buckley. The Essence of Total Quality Management. New Delhi: Prentice hall of India, 1996.
Dyfyniad MLABank, John, and Adrian Buckley. The Essence of Total Quality Management. Prentice hall of India, 1996.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.