Cita APA

Bank, J., & Buckley, A. (1996). The essence of total quality management. Prentice hall of India.

Chicago Edition Citation

Bank, John, i Adrian Buckley. The Essence of Total Quality Management. New Delhi: Prentice hall of India, 1996.

Cita MLA

Bank, John, i Adrian Buckley. The Essence of Total Quality Management. Prentice hall of India, 1996.