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| LEADER |
00607nam a22001817a 4500 |
| 005 |
20151215124916.0 |
| 008 |
090918t xxu||||| |||| 00| 0 eng d |
| 082 |
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|a 658.8
|b ZEM
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| 100 |
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|a Zemke, Ron
|9 2046
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| 245 |
|
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|a Service magic
|b the art of amazing your customers
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| 300 |
|
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|a xiii, 248p.
|
| 653 |
|
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|a Marketing management
|a Marketing techniques
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| 700 |
|
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|a Bell, Chip
|9 2045
|
| 942 |
|
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|c BK
|6 _
|
| 260 |
|
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|a New Delhi
|b Corpus collosum
|c 2006
|
| 020 |
|
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|a 818919741x
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| 999 |
|
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|c 93983
|d 93983
|
| 952 |
|
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|0 0
|1 0
|2 ddc
|4 0
|6 6588_ZEM
|7 0
|9 118288
|a SMS
|b SMS
|c GEN
|d 2009-09-18
|o 658.8 ZEM
|p SMS022919
|r 2009-09-18
|w 2009-09-18
|y BK
|