Zemke, R., & Bell, C. (2006). Service magic: The art of amazing your customers. Corpus collosum.
Chicago Edition CitationZemke, Ron, and Chip Bell. Service Magic: The Art of Amazing Your Customers. New Delhi: Corpus collosum, 2006.
Deismireacht MLAZemke, Ron, and Chip Bell. Service Magic: The Art of Amazing Your Customers. Corpus collosum, 2006.
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