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| 100 |
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|a Kurtz, David L.
|9 847
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| 245 |
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|a Services marketing
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| 260 |
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|a New York
|b John Wiley & Sons
|c 1998
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| 300 |
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|a xxii, 570p.
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| 653 |
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|a Services marketing
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| 700 |
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|a Clow, E. Kenneth
|9 1567
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| 942 |
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|c BK
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| 999 |
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