APA način citiranja

Kurtz, D. L., & Clow, E. K. (1998). Services marketing. John Wiley & Sons.

Čikaški stil citiranja

Kurtz, David L., i E. Kenneth Clow. Services Marketing. New York: John Wiley & Sons, 1998.

MLA način citiranja

Kurtz, David L., i E. Kenneth Clow. Services Marketing. John Wiley & Sons, 1998.