Peppard, J. (1997). The essence of business process reengineering. Prentice Hall of India.
Chicago Edition CitationPeppard, Joe. The Essence of Business Process Reengineering. New Delhi: Prentice Hall of India, 1997.
MLA Edition CitationPeppard, Joe. The Essence of Business Process Reengineering. Prentice Hall of India, 1997.
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