Cita APA

Ciampa, D., Beckhard, R. H., & Schein, E. H. (1992). Total quality: A user's guide for implementation. Addison-Wesley.

Chicago Edition Citation

Ciampa, Dan, Richard H. Beckhard, i Edgar H. Schein. Total Quality: A User's Guide for Implementation. Massachusetts: Addison-Wesley, 1992.

Cita MLA

Ciampa, Dan, et al. Total Quality: A User's Guide for Implementation. Addison-Wesley, 1992.