The future of competition co-creating unique value with customers

Documenti analoghi

• Managing customers through ecocnomic cycles
  di: McKean
  Pubblicazione: (2010)
• All customers are irrational : understanding what they think, what they feel, and what keeps them coming back /
  di: Cusick, William J.
  Pubblicazione: (2009)
• handbook of key customer relationship management: the definitive guide to winning managing and developing key account business
  di: Burnett, Ken
  Pubblicazione: (2001)
• Organisational schizophrenia: Impact on customer service quality
  di: Gopal K Gureja
  Pubblicazione: (2013)
• Building great customer experiences
  di: Ivens, John; Author, et al.
  Pubblicazione: (2005)