APA aipamena

Taylor, S. (2004). Model business letters, e-mails and other business documents (6th ed.). Pearson.

Chicago Style aipamena

Taylor, Shirley. Model Business Letters, E-mails and Other Business Documents. 6th ed. Delhi: Pearson, 2004.

MLA aipamena

Taylor, Shirley. Model Business Letters, E-mails and Other Business Documents. 6th ed. Pearson, 2004.