Summers, D. (2005). Quality management: Creating and sustaining organisational effectiveness. Prentice-Hall of India.
Chicago-стиль цитированияSummers, Donna. Quality Management: Creating and Sustaining Organisational Effectiveness. New Delhi: Prentice-Hall of India, 2005.
MLA-цитированиеSummers, Donna. Quality Management: Creating and Sustaining Organisational Effectiveness. Prentice-Hall of India, 2005.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.