Cita APA

Summers, D. (2005). Quality management: Creating and sustaining organisational effectiveness. Prentice-Hall of India.

Chicago Edition Citation

Summers, Donna. Quality Management: Creating and Sustaining Organisational Effectiveness. New Delhi: Prentice-Hall of India, 2005.

Cita MLA

Summers, Donna. Quality Management: Creating and Sustaining Organisational Effectiveness. Prentice-Hall of India, 2005.