Summers, D. (2005). Quality management: Creating and sustaining organisational effectiveness. Prentice-Hall of India.
Chicago Edition CitationSummers, Donna. Quality Management: Creating and Sustaining Organisational Effectiveness. New Delhi: Prentice-Hall of India, 2005.
MLA Edition CitationSummers, Donna. Quality Management: Creating and Sustaining Organisational Effectiveness. Prentice-Hall of India, 2005.
Warning: These citations may not always be 100% accurate.