APA citiranje

Dyche, J. (2004). The CRM handbook: A business guide to cutsomer relationship management. Pearson.

Chicago Edition Citation

Dyche, Jill. The CRM Handbook: A Business Guide to Cutsomer Relationship Management. New Delhi: Pearson, 2004.

MLA citiranje

Dyche, Jill. The CRM Handbook: A Business Guide to Cutsomer Relationship Management. Pearson, 2004.