Dyche, J. (2004). The CRM handbook: A business guide to cutsomer relationship management. Pearson.
シカゴスタイル引用形Dyche, Jill. The CRM Handbook: A Business Guide to Cutsomer Relationship Management. New Delhi: Pearson, 2004.
MLA引用形式Dyche, Jill. The CRM Handbook: A Business Guide to Cutsomer Relationship Management. Pearson, 2004.
警告: この引用は必ずしも正確ではありません.