APA način citiranja

Dyche, J. (2004). The CRM handbook: A business guide to cutsomer relationship management. Pearson.

Čikaški stil citiranja

Dyche, Jill. The CRM Handbook: A Business Guide to Cutsomer Relationship Management. New Delhi: Pearson, 2004.

MLA način citiranja

Dyche, Jill. The CRM Handbook: A Business Guide to Cutsomer Relationship Management. Pearson, 2004.