APA Edition Citation

Freeeland, J. G. (2004). Customer relationship management: The ultimate CRM hand book. Tata Mc-Graw-Hill.

Chicago Edition Citation

Freeeland, John G. Customer Relationship Management: The Ultimate CRM Hand Book. New Delhi: Tata Mc-Graw-Hill, 2004.

MLA Edition Citation

Freeeland, John G. Customer Relationship Management: The Ultimate CRM Hand Book. Tata Mc-Graw-Hill, 2004.