Tiwana, A. (2001). The essential guide to knowledge management: E-business and CRM applications. Pearson Education Asia.
Chicago Edition CitationTiwana, Amrit. The Essential Guide to Knowledge Management: E-business and CRM Applications. New Delhi: Pearson Education Asia, 2001.
Deismireacht MLATiwana, Amrit. The Essential Guide to Knowledge Management: E-business and CRM Applications. Pearson Education Asia, 2001.
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