Muhamed, P. H. (2003). Customer relationship management: A step by step approach. Vikas publishing house.
Čikaški stil citiranjaMuhamed, Peeru H. Customer Relationship Management: A Step by Step Approach. New Delhi: Vikas publishing house, 2003.
MLA način citiranjaMuhamed, Peeru H. Customer Relationship Management: A Step by Step Approach. Vikas publishing house, 2003.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.