APA引文

Dutka, A. (1994). AMA handbook for customer satisfaction. NTC business books.

Chicago Edition Citation

Dutka, Alan. AMA Handbook for Customer Satisfaction. Illinois: NTC business books, 1994.

MLA引文

Dutka, Alan. AMA Handbook for Customer Satisfaction. NTC business books, 1994.

警告：這些引文格式不一定是100％准確.