Dutka, A. (1994). AMA handbook for customer satisfaction. NTC business books.
シカゴスタイル引用形Dutka, Alan. AMA Handbook for Customer Satisfaction. Illinois: NTC business books, 1994.
MLA引用形式Dutka, Alan. AMA Handbook for Customer Satisfaction. NTC business books, 1994.
警告: この引用は必ずしも正確ではありません.