Dyfyniad APA

Dutka, A. (1994). AMA handbook for customer satisfaction. NTC business books.

Dyfyniad Arddull Chicago

Dutka, Alan. AMA Handbook for Customer Satisfaction. Illinois: NTC business books, 1994.

Dyfyniad MLA

Dutka, Alan. AMA Handbook for Customer Satisfaction. NTC business books, 1994.

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